Waterworks Wholesale is an ISO 9001:2008 accredited company committed to a high level of quality throughout the organisation. To gain this accreditation Waterworks has both written and implemented a Quality Management System (QMS) which ensures all departments are united in our commitment to uphold a first-class level of customer service along with delivering high quality product.
The QMS involves monitoring and reporting of any customer issues, internal and external non-conformance, monthly internal audits, and ensuring staff are appropriately trained to reach the high standards Waterworks Wholesale is committed to.
What does this accreditation mean for our customers?
The purpose of gaining this accreditation, along with introducing advanced structure to the organisation, is to ensure customer satisfaction in all transactions, whether it be an order, enquiry, or even a complaint. Firstly, we have implemented systems whereby enquiries, suggestions, or complaints are recorded and attended to by appropriate personnel. Secondly, any product or system non-conformance is recorded and addressed by appropriate staff working with other key stakeholders. This means the customer can have absolute peace of mind, and enhances our commitment to be New Zealand's only supplier of pipe systems to the Industrial and Agricultural sectors to hold written High Quality and Same Day Despatch (for in stock items) Guarantees.
The management of Flowco Ltd, t/a Waterworks Wholesale, is committed to providing service of the highest quality which merits complete customer satisfaction and meets the customer's requirements as well as Flowco's exacting standards. To this end the company has established and maintains a quality system which meets the Australian/New Zealand and International Standards ISO 9001:2008 "Quality Management Systems - Requirements."
The responsibility for quality lies with every employee and relies on their own commitment that all service provided is complete, functional and complies with the design and customer's specification.
All levels of employment are encouraged to be pro-active in their approach and continually review the Quality System and suggest changes in production or inspection techniques to improve efficiency, productivity and reliability of supply.
It is management's clear intent that this policy and its objectives are properly adhered to, that resources are provided to an adequate level and the Quality System is continually reviewed for improvements to enable Flowco to maintain its competitive position without prejudicing its reputation for supplying service and equipment of the highest standard.
When we place an order with Waterworks we know it will be here on time. They make our job so much easier and have a friendly and helpful customer service team. With Waterworks itâ€™s just so much easier.